When a user has no access to a SharePoint site, or an app within a site, they are presented with a page requesting that they add a message to explain why they require access.

When the user types a message and hits the Send Request button an email is sent not to those within the site owners group, but rather to the email addresses declared in the Access Request Settings. It is therefore important to know where to add these email address and how. The behaviour of these setting has changed from SharePoint 2010 to 2013.


Firstly, you need to have full control permissions in order to access the Access Request Settings, which is done through the following steps.1. Click on the settings cog on the top right of your site.

2. Click on Site Settings from the dropdown

3. Click on Site Permissions under the Users and Permissions section.

4. Click on Access Request Settings in the Manage section of the Permissions tab

5. The Access Request Settings pop-up dialog will appear

The above image shows one email address added to the Access Request settings. In SharePoint 2010 multiple email address are accepted in the Access Request Settings and are separated with a semicolon ( ; ) as per below

However, in SharePoint 2013 the semicolon has been swapped with a comma. So now all multiple email address being added to the Access Request settings need to be separated by a comma.

If you found this blog useful please let us know or if these steps didn’t help you contact us on 01224 531130. For Local help see our page on SharePoint Aberdeen & Edinburgh.

Get Up To Speed With SharePoint 2019!

Download Our FREE eBook...


Download SharePoint 2019 eBook